Frequently Asked Questions

The questions and answers below are here to provide more information related to registration, enrollment, MPOETC grade transfer, as well as helpful tips for 

How do I access training on

In order to access, you must be registered as a member of the site. Typically, officers are registered by their departments to complete courses on If you are not a member of, but would like to be, please email [email protected].

If you are a member of, simply login to the site and access the available online courses by clicking Training.

If would like to enroll a course that is currently not available to you (MIST courses), please visit Enrollment to learn more.

How do I enroll in a MPOETC course?

To help us keep our administrative cost low, we request that chiefs complete the enrollment form (spreadsheet) to enroll officers. Annual re-enrollment is not necessary.

To create a membership for an officer in specific profile information is needed.

  • VALID email address (this will be used as login information for, as well as a line of communication regarding course completion)
  • First Name
  • Last Name 
  • MPOETC number

It is recommended that the first name, last name and MPOETC number provided match what is contained in the MPOETC TRS system exactly. will be unable to transfer grades to the MPOETC system if this data does not match. 

Spreadsheet Instructions

  1. Enter valid email address, first name, last name, title and MPOETC number for each officer you are registering.
  2. Save the spreadsheet in the MS spreadsheet format (do not convert to a PDF)
  3. Attach the spreadsheet in an email to [email protected] or to [email protected] 

Download PAVTN Officer Registration Enrollment form now.

How do I access my certificate for a course?

After you've completed all sections of a course and passed the exam, you can access your certificate by clicking the certificate button that appears next to the exam.

Have my grades been sent to MPOETC?

PAVTN transfers completed course credits to TACS automatically.

If you are a MPOETC officer, upon completing a MPOETC approved course your completed course credits will automatically be transfered to the TACS system. Credits will be placed in a queue for transfer, so TACS may not show them instantly. Credits should be updated within 24 hours.

Why can I open a module, but not see or hear it playing?

Some of the courses on  require your computer to have an updated Flash Player. If you open a module and the module frame appears but the space inside is blank, it is possible that you may need to enable Flash in your browser. 

If some modules are playing, but other modules do not, your location's IT and/or firewall settings may be set to block video content. Some modules begin with a video. If you are able to see some modules, but experience this issue with others, please contact your IT support to ask if video content is blocked. 

I completed a module, but is not showing it as complete?

In order to properly save your eLearning records, when you reach the end of a module (the last screen) you must click the X in the circle at the top right corner of the eLearning module frame. Closing modules in this way ensures that your records are saved properly to the system. If an error occurs in saving your record, an error window will display a message that will provide details about the error. 

Why didn't I receive an email when used the forgot password?

The Forgot Password function sends an email from our system to the email address that we have on record. The email includes your username and password.

If you complete the Forgot Password action, but do not receive an email the message may have been stopped by a spam filter. We recommend contacting your IT department and asking them to have the following email addresses placed on the email whitelist:

[email protected]

[email protected]

Once these emails have been whitelisted with your IT department you will be able to receive messages from You can then use the Forgot Password function again to receive the message.

© 2014, Pennsylvania Chiefs of Police Association